We invite you to send in your questions or comments about this website, or to bring to our attention any material you believe to be inaccurate. If you would like to communicate with us directly, you may do so using the Contact Us link found on the website, and we will, if appropriate, respond to you.
Contents and Linking
The material that appears on this website is for general informational purposes only. While we try to ensure that any information we post to this website is both timely and accurate, errors may appear from time to time. This website may not be updated daily, and certain information may not be the most current information available. Though we may post follow-up information and reports, and may continue to provide access to the original information and reports, as in an archive of news stories, for example, we may not go back and change the original report to reflect new developments.
If this website carries any third party advertisements, Comcast is not responsible for, and cannot guarantee the performance of, any products and services provided by any advertisers or others, including those to whose websites we link. A link to another website does not constitute an endorsement of that site (nor of any product, service or other material offered on that site) by Comcast or its licensors.
Although we make the publicly available portions of this website freely accessible, we don't intend to give up our rights, or anyone else's rights, to the materials appearing on or functionality available through the website. The materials and functions available through this website are the property of Comcast or its licensors, and are protected by copyright, trademark and other intellectual property laws. Except for the limited licenses expressly granted to you in this Visitor Agreement, Comcast and its licensors expressly reserve all other rights and licenses. You are free to display and print for your personal, non-commercial use information you receive through the publicly available portions of this website, but you may not otherwise reproduce or modify any of the materials without the prior written consent of their owner. Of course, you are free to encourage others to access the information themselves on this website and to tell them how to find it.
We welcome links to the homepage of our website. You are free to establish a hypertext link to the homepage of this site so long as the link does not state or imply any affiliation, connection, sponsorship, or approval of your site by Comcast. We do not permit framing or inline linking to our website or any portion of it.
You acknowledge and agree that Comcast (or Comcast’s licensors) owns all legal right, title, and interest in and to any functionality or services, including any intellectual property rights which subsist in those services or functions (whether those rights happen to be registered or not, and wherever in the world those rights may exist).
Unless you have agreed otherwise in writing with Comcast, nothing in the Visitor Agreement gives you a right to use any of Comcast’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features except as permitted by law. If you have been given an explicit right to use any of these brand features in a separate written agreement with Comcast, then you agree that your use of these features shall be in compliance with that agreement, any applicable provisions of the
Visitor Agreement, and Comcast’s brand feature use guidelines as updated from time to time.
Unless you have been expressly authorized to do so in writing by Comcast, you agree that in using the enhanced services, you will not use any trademark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of these marks, names or logos.
We don't want anyone to be confused as to which materials and services are provided by Comcast and which aren't. You may not use any trademark, service mark or logo appearing on this website without the prior written consent of the owner of the mark. The HITS, Comcast, Comcast Wholesale, Comcast Media Center, Comcast AdDelivery, WestWork Studios and other names and logos trademarks and/or service marks of Comcast or its affiliates by registration or common law. Other trademarks appearing on this website or other sites linked to from this website are the property of their respective owners.
Access to certain information and services are available only to affiliates with whom we have an established business relationship, and require authentication for access. Valid users of such services may apply for a username and password. Depending on your business relationship with Comcast, we may request different information and require you to go through a different registration process to gain access to different areas of our website(s). Only qualified businesses and individuals, as determined in Comcast’s sole discretion, will be granted such access. Your use of these services as a registered user will be subject to your express consent to this Visitor Agreement and possibly additional terms and conditions. By logging in to such areas of this website, you will acknowledge consent to this Visitor’s Agreement and any terms and conditions associated with registered user access. You agree that the information you supply during the registration process will be accurate and complete and that you will not register under the name of, nor attempt to enter the service under the name or under the auspices of, any other person or company. You will be responsible for preserving the confidentiality of your password and will notify us of any known or suspected unauthorized use of your account. Access to such services provides access to confidential information. You agree to preserve the confidentiality of your username and password and all information available to you as a registered user in any portion of the Comcast websites that can be accessed only by means of your registration and the username and password we provide.
Confidentiality of Material Available To Registered Users
As a registered user, you agree to maintain the information available to you through the extended services portal (i.e., all information available to you as a registered user in any portion of the Comcast websites that can be accessed only by means of your registration and the username and password we provide) and your username and password, in the strictest confidence and not to disclose, or permit any third party or entity access to, the confidential information (or any portion thereof) without prior written permission of Comcast. Without limiting the foregoing, you agree to employ with regard to the confidential information procedures no less restrictive than the strictest procedures used by you and your company to protect its own confidential and proprietary information, which shall at a minimum be commercially reasonable procedures. Your obligation to maintain this confidentiality survives expiration or termination of this visitor’s agreement.
Submissions and Postings; Disclosure
You are solely responsible for any information that you submit or post on this website. By using this website you agree not to submit, post or transmit any defamatory, abusive, obscene, threatening or illegal material, or any other material that infringes on the ability of others to enjoy this website or that infringes on the rights of others, or that is otherwise inappropriate given the nature of this website. We retain the right to deny access to anyone who we believe has violated this term or any other term of this Visitor Agreement.
We reserve the right (but assume no obligation) to monitor, delete, move, or edit any submissions or postings that come to our attention that we consider unacceptable or inappropriate, whether for legal or other reasons. We will comply with all requirements of the law regarding disclosure of any submissions or postings on this website to others, including to law enforcement agencies and parties making civil legal requests. We will also comply with any other requirements of the law regarding disclosure of other aspects of your use of this website.
Comcast welcomes your feedback about this website and our products and services. We ask that you limit your feedback to these items. Nevertheless, any communications you send to this website or otherwise to Comcast are deemed to be submitted on a non-confidential basis and become the sole property of Comcast. Comcast may, in its sole discretion, reproduce, use, publish, modify, disclose, distribute, or otherwise use these communications in any way and for any purpose. All such uses by Comcast shall be without liability or obligation of any kind to you. These uses may include, for example, use of the content of any such communications, including any works, marks or names, ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose without any obligation to compensate the originator of such communications and without liability to that person.
Comcast reserves the right at any time to restrict, suspend or terminate your use of this website if you fail to comply in full with any term of this Visitor Agreement, or any other terms, agreements, or policies that apply to this website and the use of it and any related services.
Comcast respects the privacy of our visitors to and users of this website. This website is a strictly business to business web site. We do not offer through this website, and you may not acquire, purchase or lease any goods or services for personal, family or household purposes through this website. We do not seek to collect any personally identifiable information from consumers. Any information you submit through this website becomes the sole property of Comcast, and Comcast uses such information primarily to respond to informational requests from businesses, but may use it as it sees fit in accordance with its policies.
You agree to indemnify, defend, and hold harmless Comcast (including its parents, subsidiaries, and affiliates and all of their respective officers, directors, employees, agents, licensors, suppliers and any third-party information providers) against all claims, losses, expenses, damages and costs (including reasonable attorney fees) resulting from any breach of this Visitor Agreement or unauthorized use of this website. Your indemnification and confidentiality obligations shall survive the termination of this Visitor Agreement. At our expense and election, we reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you and you agree to cooperate with Comcast in connection with our defense.
Comcast is committed to complying with U.S. copyright and related laws, and requires all users of the Comcast enhanced services to comply with these laws. Accordingly, you may not use the Comcast enhanced services to store any material or content, or disseminate any material or content, in any manner that constitutes an infringement of third-party intellectual property rights, including rights granted by U.S. copyright law.
If you are the owner of any copyrighted work and believe your rights under U.S. copyright law have been infringed by any material on the Comcast enhanced services, you may take advantage of certain provisions of the Digital Millennium Copyright Act (the "DMCA") by sending Comcast's authorized agent a notification of claimed infringement that satisfies the requirements of the DMCA. Upon Comcast's receipt of a satisfactory notice of claimed infringement, Comcast will respond expeditiously either directly or indirectly (i) to remove the allegedly infringing work(s) accessible through the Comcast Enhanced services or (ii) to disable access to the work(s). It is Comcast's policy in accordance with the DMCA and other applicable laws to reserve the right to terminate access to the Comcast enhanced services (or any part of those services) for any user who is either found to infringe third-party copyright or other intellectual property rights, including repeat infringers, or who Comcast, in its sole discretion, believes is infringing these rights. Comcast may terminate access to the Comcast enhanced services at any time with or without notice for any affected customer or user. If the affected user believes in good faith that the allegedly infringing works have been removed or blocked by mistake or misidentification, then that person may send a counter notification to Comcast. Upon Comcast's receipt of a counter notification that satisfies the requirements of DMCA, Comcast will provide a copy of the counter notification to the person who sent the original notification of claimed infringement and will follow the DMCA's procedures with respect to a received counter notification. In all events, you expressly agree that Comcast will not be a party to any disputes or lawsuits regarding alleged copyright infringement.
Copyright owners may send Comcast a notification of claimed infringement to report alleged infringements of their works to:
Comcast Cable Communications Management, LLC
Attn: General Counsel / Comcast enhanced services DMCA Notice
One Comcast Center
Philadelphia, PA 19103
Any notification of claimed infringement must be in a form that satisfies the requirements of Section 512(c)(3) of the U.S. Copyright Act. Under the DMCA, anyone who knowingly makes misrepresentations regarding alleged copyright infringement may be liable to Comcast, the alleged infringer, and the affected copyright owner for any damages incurred in connection with the removal, blocking, or replacement of allegedly infringing material.
If a notification of claimed infringement has been filed against you, you can file a counter notification with Comcast's designated agent using the contact information shown above. All counter notifications must satisfy the requirements of Section 512(g)(3) of the U.S. Copyright Act.
Disclaimer of Warranties
You agree that your use of this website is at your sole risk. Because of the number of possible sources of information available through the website, and the uncertainties of electronic distribution, there may be interruptions, delays, omissions, inaccuracies, or other problems with such information. If you rely on this website or any material available through this website, you do so at your own risk. You understand that you are solely responsible for any damage to your computer system or loss of data that results from any material and/or data downloaded from or otherwise provided through this website.
This website is provided to you "as is," "with all faults," and "as available." Comcast and its agents and licensors cannot and do not warrant the accuracy, completeness, usefulness, timeliness, noninfringement, merchantability or fitness for a particular purpose of the information available through the website, nor do they guarantee that the website will be error-free, or continuously available, or that the website will be free of viruses or other harmful components.
Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL Comcast (INCLUDING ITS PARENTS, SUBSIDIARIES, AND AFFILIATES) OR ITS AGENTS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES ARISING OUT OF ANY USE OR MISUSE OF THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR SIMILAR DAMAGES, EVEN IF ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION INCLUDING, BUT NOT LIMITED TO, CONTRACT, NEGLIGENCE, AND OTHER TORT ACTIONS. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF Comcast AND ITS AGENTS AND LICENSORS IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW. YOU AGREE THAT THE LIABILITY OF Comcast (INCLUDING ITS PARENTS, SUBSIDIARIES, AND AFFILIATES) AND ITS AGENTS AND LICENSORS, IF ANY, ARISING OUT OF ANY KIND OF LEGAL CLAIM IN ANY WAY CONNECTED TO THE WEBSITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO Comcast FOR THE USE OF THE WEBSITE.
a. Purpose. If you have a Dispute (as defined below) with Comcast that cannot be resolved through an informal dispute resolution with Comcast, you or Comcast may elect to arbitrate that Dispute in accordance with the terms of this section (the "Arbitration Provision") rather than litigate the Dispute in court. Arbitration means you will have a fair hearing before a neutral arbitrator instead of in a court by a judge or jury. Proceeding in arbitration may result in limited discovery and may be subject to limited review by courts.
b. Definitions. The term "Dispute" means any dispute, claim, or controversy between you and Comcast regarding the Comcast Web Services, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, or any other intentional tort), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Arbitration Provision. "Dispute" is to be given the broadest possible meaning that will be enforced.
As used in this Arbitration Provision, "Comcast" means Comcast and its parents, subsidiaries and affiliated companies and each of their respective officers, directors, employees and agents.
c. Right to Opt Out. If you do not wish to be bound by this arbitration provision, you must notify Comcast in writing within 30 days of the later of your first access to or use of the Comcast web services, by visiting www.comcast.com/webarboptout, or by mail to Comcast 1701 John F. Kennedy Blvd., Philadelphia, PA 19103-2838, Attn: Legal Department/Arbitration. Your written notification to Comcast must include your name, address and registration information number (if you are a subscriber to enhanced services) or telephone number as well as a clear statement that you do not wish to resolve disputes with Comcast through arbitration. Your decision to opt out of this arbitration provision will have no adverse effect on your relationship with Comcast or the delivery of services to you by Comcast. If you have previously notified Comcast of your decision to opt out of arbitration, you do not need to do so again.
d. Initiation of Arbitration Proceeding/Selection of Arbitrator. If you or Comcast elect to resolve your Dispute through arbitration pursuant to this Arbitration Provision, the party initiating the arbitration proceeding may open a case with the American Arbitration Association - Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043, 877-493-4185, www.adr.org under the Commercial Arbitration Rules of the American Arbitration Association "AAA".
e. Arbitration Procedures. Because the Comcast Web Services concern interstate commerce, the Federal Arbitration Act ("FAA"), not state arbitration law, shall govern the arbitrability of all Disputes. However, applicable federal law or the law of the state where you access the Comcast Web Services may apply to and govern the substance of any Disputes. No state statutes pertaining to arbitration shall be applicable under this Arbitration Provision. If there is a conflict between this Arbitration Provision and the rules of the arbitration organization, this Arbitration Provision shall govern. If AAA will not enforce this Arbitration Provision as written, it cannot serve as the arbitration organization to resolve your dispute with Comcast. If this situation arises, the parties shall agree on a substitute arbitration organization. If the parties are unable to agree, the parties shall mutually petition a court of appropriate jurisdiction to appoint an arbitration organization that will enforce this Arbitration Provision as written. If there is a conflict between this Arbitration Provision and the rest of these Terms, this Arbitration Provision shall govern. A single arbitrator will resolve the Dispute. The arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect customer account information and other confidential or proprietary information. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. An award rendered by the arbitrator may be entered in any court having jurisdiction over the parties for purposes of enforcement. If an award granted by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the same arbitration organization by a written notice of appeal filed within30 days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the arbitration organization. The arbitration organization will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party's notice of appeal. The decision of the three-arbitrator panel shall be final and binding, except for any appellate right which exists under the FAA.
f. Restrictions: 1. You must contact us within 1 year of the date of the occurrence of the event or facts giving rise to a dispute, or you waive the right to pursue any claim based upon such event, facts, or dispute. 2. All parties to the arbitration must be individually named. There shall be no right or authority for any claims to be arbitrated or litigated on a class action or consolidated basis or on bases involving claims brought in a purported representative capacity on behalf of the general public (such as a private attorney general), other subscribers, or other persons
g. Payment of Arbitration Fees and Costs. Comcast will advance all arbitration filing fees and arbitrator's costs and expenses upon your written request given prior to the commencement of the arbitration. You are responsible for all additional costs that you incur in the arbitration, including, but not limited to, fees for attorneys or expert witnesses. If the arbitration proceeding is decided in Comcast's favor, you shall reimburse Comcast for the fees and costs advanced to you only up to the extent awardable in a judicial proceeding. If the arbitration proceeding is determined in your favor, you will not be required to reimburse Comcast for any of the fees and costs advanced by Comcast. If a party elects to appeal an award to a three-arbitrator panel, the prevailing party in the appeal shall be entitled to recover all reasonable attorneys' fees and costs incurred in that appeal. Notwithstanding anything to the contrary in this arbitration provision, Comcast will pay all fees and costs that it is required by law to pay.
h. Severability. If any clause within this Arbitration Provision is found to be illegal or unenforceable, that clause will be severed from this Arbitration Provision, and the remainder of this Arbitration Provision will be given full force and effect. If the class action waiver clause is found to be illegal or unenforceable, the entire Arbitration Provision will be unenforceable, and the dispute will be decided by a court. In the event this entire Arbitration Provision is determined to be illegal or unenforceable for any reason, or if a claim is brought in a Dispute that is found by a court to be excluded from the scope of this Arbitration Provision, you and Comcast have each agreed to waive, to the fullest extent allowed by law, any trial by jury.
i. Exclusions from Arbitration. You and Comcast agree that the following will not be subject to arbitration: (1) Any claim filed by you or by Comcast that is not aggregated with the claim of any other subscriber or Comcast web services user and whose amount in controversy is properly within the jurisdiction of a court that is limited to adjudicating small claims; (2) Any dispute over the validity of any party's intellectual property rights; (3) Any dispute related to or arising from allegations associated with unauthorized use or receipt of Comcast web services; (4) Any dispute that arises between Comcast and any state or local regulatory authority or agency that is empowered by federal, state, or local law to grant a franchise under 47 U.S.C. § 522(9); and (5) Any dispute that can only be brought before the local franchise authority under the terms of the franchise.
Miscellaneous At certain places on this website there may be additional or other terms and policies that apply to your use of this website and the services on it. By using the website or those services, you agree to abide by those terms and policies. We may change those terms and policies from time to time. By continuing to use the website after we post any changes, you accept and agree to those terms and policies, as modified.
This Visitor Agreement has been made in and shall be construed in accordance with the laws of the Commonwealth of Pennsylvania. By using this website, you consent to the exclusive jurisdiction of the state and federal courts in Philadelphia, Pennsylvania, in all disputes arising out of or relating to this Visitor Agreement or this website. If any portion of this Visitor Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of the provisions shall remain in full force and effect.
By using this website, you agree to abide by the terms of this Visitor Agreement. We hope you enjoy using this website, and we welcome suggestions for improvements.
Revised and Effective as of: December 22, 2014